How much is shipping?

Shipping costs are standard with normal USPS rates

How long will it take to make my puzzle?

We aim to have the proof of portrait completed within 1 to 3 business days. Once we have completed your portrait we will email you a copy for you to approve before its printed and shipped out. From there we aim to print your puzzle within 2-3 business days.

Where will my portrait be printed?

All puzzles are printed in a safe factory in Ameirca.

How long will it take to get to me?

Most orders will be delivered within 3 business days once they have shipped.

What happens when I place an order? 

1. Once your order is placed our team will get right onto creating your proof

2. In 1 to 3 business days we will send you an email with a copy of the completed puzzle, which you will need to approve.

3. Once you have approved your puzzle we will then have it printed up and shipped out.

Who is bringing my order to me?

All orders are shipped through UPS

 

What if i'm not home when it arrives?

If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for a free re-delivery.

If your parcel is scanned by the courier as available for re-delivery, and the your email address has been provided you will will receive an email notification. You may also be left a card by the courier.

This email notification or card left will include the information required to arrange a re-delivery - all you need to do is follow the instructions in the email, or on the card that has been left on the premises.

It is important that you book a redelivery within the timeframe stated in the email, or on the card. This is because the parcel will be returned to the us after the stated time frame. 

Can I track my order?

Yes, we provide a tracking number with every order.

Do you have a return policy?

All our puzzles are guaranteed to be of the best quality. If you have any issues with your portrait please let us know via email hello@puzzleyourpup.com